Man And Van Belgravia Terms and Conditions
These Terms and Conditions govern the provision of Man And Van Belgravia services, including bookings, collections, deliveries, removals, and related support arranged by the customer. By confirming a booking, the customer agrees to these terms in full. These conditions are designed to set clear expectations for the service, the responsibilities of each party, and the limits that apply to transport, handling, storage in transit, and disposal-related work. They should be read carefully before any booking is made.
For the purposes of these terms, “we”, “us”, and “our” refer to the provider of the man and van Belgravia service, while “you” and “your” refer to the customer, hirer, or authorised representative making the booking. Where a booking is made on behalf of another person, the person placing the order confirms that they have authority to agree to these terms and to provide instructions on the customer’s behalf. These terms apply to all standard domestic and commercial jobs unless a separate written agreement states otherwise.
The service may include loading, unloading, transport, and basic handling of items, subject to the vehicle capacity, staff availability, access conditions, and lawful instructions. Man and van services in Belgravia can involve property clearance, partial moves, furniture transport, and general delivery tasks. However, the exact scope of each job is always limited to what was agreed at the time of booking and what is safe, lawful, and operationally feasible on the day.
Booking Process
All bookings are subject to availability and acceptance by us. A request for a quote does not create a binding contract. A booking becomes confirmed only when we have acknowledged the job details and, where required, received the requested deposit or full payment. We may decline or revise a booking if the information supplied is incomplete, if access details change, or if the proposed work falls outside the scope of our services.When making a booking for a Belgravia man and van service, you must provide accurate details including the collection and delivery addresses, preferred dates and times, number and type of items, access restrictions, parking information, floor levels, lift availability, and any special handling requirements. If the actual job differs significantly from the information provided, we reserve the right to amend the price, alter the vehicle allocation, or refuse to proceed if the revised job cannot be performed safely or lawfully.
We may issue an estimated arrival time, but this is approximate only. Traffic, weather, loading delays, access issues, and operational requirements can affect punctuality. Unless we have expressly agreed a timed service as part of the booking, any schedule provided is an estimate rather than a guarantee. You are responsible for ensuring that someone authorised is available at pickup and delivery points to provide access, approve instructions, and confirm completion if needed.
Payments and Charges
Our charges may be calculated on an hourly basis, a fixed price, or a combination of both, depending on the type of job and the information provided before the booking is confirmed. The price may include labour, vehicle use, fuel, and standard transport costs, but may exclude parking charges, congestion-related fees, tolls, waiting time, stairs, long carries, dismantling, packing materials, disposal fees, or other additional costs unless expressly stated in writing.Payment is due in accordance with the payment terms agreed at booking. In many cases, full payment is required on completion of the service, although we may request a deposit or advance payment for larger jobs, same-day arrangements, weekend bookings, or disposal work. We accept payment by the methods stated at the time of booking and reserve the right to withhold or suspend the service if payment cannot be authorised, if a deposit is not received when requested, or if there is reason to believe a payment will not be honoured.
If the job takes longer than expected because of inaccurate information, delays caused by the customer, restricted access, unsafe loading conditions, or additional work requested on site, extra charges may apply. This includes, without limitation, extra time for waiting, carrying goods over extended distances, moving items up or down stairs, or handling heavy and awkward objects. Any significant change to the booking may require a revised quotation before work continues.
Cancellations, Rescheduling, and Delays
If you need to cancel or reschedule a man and van service, you should notify us as soon as possible. Cancellations made with adequate notice may be subject to a reasonable fee if costs have already been incurred, including vehicle allocation, staff scheduling, permits, or other preparation expenses. Where a deposit has been paid, we may deduct our cancellation charges from that deposit and refund any balance due in accordance with the agreed terms.Short-notice cancellations, missed appointments, or failure to provide access at the agreed time may result in a charge up to the full booking value, especially where a vehicle and crew have already been dispatched or where work cannot be reallocated at short notice. If you ask us to wait, return later, or rearrange the work on the day, additional charges may apply. We will act reasonably and consider any genuine emergency or exceptional circumstance, but such situations do not automatically remove liability for costs already incurred.
We are not responsible for delays caused by circumstances beyond our reasonable control, including road closures, severe weather, traffic incidents, public events, strikes, or failures by third parties. In such cases, we may offer a revised arrival time, reschedule the service, or adjust the booking accordingly. If performance is delayed because of your acts or omissions, including failure to prepare items or secure access, the time lost may be chargeable.
Customer Responsibilities
You must ensure that all items to be moved are properly prepared, accessible, and safe to handle. Fragile objects, loose parts, hidden damage, and any items requiring special treatment should be clearly identified before the service begins. Any valuables, personal documents, cash, jewellery, medication, or irreplaceable items should be removed and kept by you unless we have specifically agreed in writing to handle them. We may refuse to transport items that are unsafe, illegal, or improperly packaged.You are also responsible for securing parking arrangements where required, providing clear instructions, and ensuring that access routes are available and unobstructed. If parking penalties, vehicle restrictions, permits, or access charges arise because the information provided was inaccurate or because necessary arrangements were not made, those costs may be charged to you. If an item is too large to fit through an access route or into the vehicle due to misinformation, we may charge for time spent attending the job even if the move cannot be completed.
Where dismantling, reassembly, packing, or protection is requested, you acknowledge that such work is carried out on a reasonable-efforts basis only unless a more specific service level has been agreed. Although our team will take care, you remain responsible for confirming that furniture, fixtures, appliances, and fittings are suitable for removal and that any warranties, manufacturer instructions, or building rules are observed. In some cases, it may be necessary to decline a task if there is a risk of damage or injury.
Liability and Damage
We will take reasonable care when carrying out a Belgravia man and van booking. However, our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of these terms. We are not liable for indirect or consequential losses, loss of earnings, business interruption, loss of opportunity, emotional distress, or any loss that could not reasonably have been anticipated when the booking was made.We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, poor construction, or damage arising from items that are already unstable, inadequately packed, or structurally weak. Where requested, we may assist with lifting, carrying, or placing items, but you accept that some goods are naturally fragile or vulnerable. Glass, mirrors, antiques, electronics, delicate finishes, and loose-assembled furniture require appropriate packing and disclosure. If you choose not to use suitable protective materials, you do so at your own risk.
If you believe damage has occurred during the service, you must notify us as soon as reasonably possible and provide evidence where available. Any claim should be supported by photographs, a description of the item, and details of the circumstances. We may inspect the item, request further information, and consider whether the damage was caused by us, by poor packaging, by access limitations, or by a pre-existing condition. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.
Waste, Disposal, and Regulatory Compliance
Where our man and van Belgravia service includes disposal, clearance, or the removal of unwanted items, you confirm that you have the legal right to dispose of the goods and that no third-party consent is required. You must not ask us to remove hazardous waste, asbestos, medical waste, chemicals, gas cylinders, paint, pressurised containers, batteries, tyres, oils, or any item classified as controlled or dangerous waste unless we have expressly agreed and are legally permitted to handle it. We may refuse any item we consider unsuitable or unlawful to carry.Waste transfer and disposal work will be carried out in accordance with applicable UK waste regulations. You agree to provide accurate information about the origin and nature of the waste, and to cooperate with any lawful record-keeping requirements, including documentation of the transfer where needed. If we arrange disposal through a licensed facility or authorised third party, you remain responsible for ensuring that the items presented for collection are declared truthfully and are not mixed with prohibited materials. Any contamination, misdescription, or undeclared hazardous content may result in extra charges and liability for losses, fines, or clean-up costs.
If items are collected for reuse, recycling, or disposal, ownership passes to us or to the relevant receiving party at the point of collection only if this is lawful and intended under the service arrangement. If you change your mind after collection or wish to retrieve items that have already been transferred, we cannot guarantee recovery. For avoidance of doubt, we do not accept responsibility for the ultimate treatment of waste where we have acted in accordance with your instructions and the law.
Insurance, Force Majeure, and General Provisions
We may hold insurance appropriate to the nature of our operations, but this does not create an obligation to compensate for every form of loss. Any insurance cover is subject to policy terms, exclusions, and limits. You are encouraged to maintain your own insurance for valuable goods, especially when items are fragile, high-value, or difficult to replace. If you require a particular level of cover, you should raise this before confirming the booking so that we can state whether it is available.We will not be in breach of contract where performance is prevented or delayed by events beyond our reasonable control, including accidents, fire, flood, terrorism, civil disorder, epidemic restrictions, equipment failure, or the unavailability of necessary personnel or vehicles due to causes outside our control. In such cases, our obligations will be suspended for the duration of the event, and we may cancel, postpone, or re-arrange the service without liability for any resulting loss, save for refunds where required by law and where payment has been taken for services not performed.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms form the entire agreement between you and us in relation to the relevant booking, unless amended in writing. Any variation must be agreed by both parties and should be recorded in a clear manner to avoid misunderstanding.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from the service, except where mandatory law provides otherwise. By booking the service, you acknowledge that these terms are intended to operate consistently with applicable UK consumer, contract, transport, and waste legislation.Man and Van Belgravia services are provided on the basis of mutual cooperation, accurate disclosure, and lawful instruction. By proceeding with a booking, you confirm that you understand the limits of the service, accept responsibility for the accuracy of your information, and agree that the job will be completed in accordance with these terms and any additional instructions agreed at the time of booking. If any conflict arises between verbal discussions and these written terms, the written terms will prevail unless expressly amended in writing by authorised agreement.