Terms and Conditions

Man and Van Belgravia Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Belgravia provides removal and associated services within the United Kingdom. By making a booking, using our services, or allowing our staff to commence any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man and Van Belgravia, the provider of removal and associated services.

1.2 "Customer" means the person, firm or organisation who requests or books the services of the Company.

1.3 "Services" means any removal, man and van, packing, loading, unloading, furniture moving, storage liaison, or related services provided by the Company.

1.4 "Goods" means all items, property and effects which are the subject of the Services.

1.5 "Service Address" means any collection, delivery, loading, unloading or other address at which the Services are performed.

1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services including, but not limited to, residential moves, small office moves, item collections and deliveries, and related handling of Goods.

2.2 The Services will be carried out as described in the booking confirmation provided to the Customer. It is the Customer's responsibility to check that the booking details accurately reflect their requirements.

2.3 Any additional services requested on the day of the move, or any variations to the agreed work, are subject to the Company's availability and may incur additional charges.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company's accepted communication methods, such as online forms or written confirmation channels, as made available by the Company from time to time.

3.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to: Service Addresses, access details, parking arrangements, the nature and approximate quantity of Goods, and any special handling requirements.

3.3 A booking will only be considered confirmed when the Company has issued a written confirmation and, where required, received any applicable deposit or pre-payment in cleared funds.

3.4 The Company reserves the right to refuse any booking at its sole discretion, including where the Services requested are not feasible, lawful, or practical in the circumstances.

3.5 If the Customer's requirements change after the initial booking, the Customer must inform the Company as soon as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may affect the quoted price and estimated time.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

(a) All information provided to the Company is true, complete and not misleading.

(b) Adequate and legal parking is available at all Service Addresses for the duration necessary to perform the Services.

(c) All Goods are properly packed, secured and prepared for transport, unless a packing service has been agreed in advance.

(d) All fragile, delicate, high-value or special-care items are clearly identified and brought to the attention of the Company prior to the commencement of the Services.

4.2 The Customer must ensure that the Service Addresses are safe, accessible and ready for work to commence, including ensuring that stairways, lifts and corridors are clear and suitable for moving the Goods.

4.3 The Customer, or a responsible representative, must be present at the commencement and completion of the Services to provide access, give instructions and inspect the premises and Goods.

4.4 Where the Customer fails to meet these responsibilities, the Company may charge additional fees for time lost, additional labour, or re-arranged appointments, or may suspend or cancel the Services.

5. Payments and Charges

5.1 The price for the Services will be based on the Company's prevailing rates and the specific details of the booking, including but not limited to: time, distance, number of operatives, and nature of the Goods.

5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services and must be made in a form accepted by the Company. For certain bookings, the Company may require full or partial pre-payment prior to the commencement of the Services.

5.3 All prices are quoted exclusive of any applicable VAT or other taxes, which will be added at the prevailing rate where applicable.

5.4 Where the move exceeds the originally booked time or scope due to circumstances not attributable to the Company, additional charges will be incurred at the Company's standard hourly or fixed rates.

5.5 If the Customer fails to make any payment when due, the Company reserves the right to charge interest on the overdue amount and to suspend or terminate any further Services until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by providing notice to the Company through the same communication method used to make the booking or another method agreed with the Company.

6.2 Where the Customer cancels a booking with more than 48 hours notice prior to the scheduled start time, any deposit paid may be refunded at the Company's discretion, less any reasonable administrative costs.

6.3 Where the Customer cancels with less than 48 hours notice, the Company reserves the right to retain all or part of any deposit paid and to charge a cancellation fee reflecting the time reserved for the booking and any losses incurred.

6.4 If the Customer fails to be present, fails to provide access, or otherwise prevents the Company from performing the Services on the agreed date and time, this will be treated as a late cancellation and may incur the full quoted charge.

6.5 The Company may cancel or reschedule a booking where it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic incidents, breakdowns, illness, or safety concerns. In such cases, the Company's liability will be limited to rescheduling the Services or refunding any pre-payment made for the affected booking.

7. Access, Parking and Delays

7.1 The Customer is solely responsible for arranging and paying for any necessary parking permits, suspensions or other local authorisations required at any Service Address.

7.2 The Company is not liable for any fines, penalties or charges arising from inadequate or unlawful parking, where the Customer has failed to make suitable arrangements or has given incorrect instructions.

7.3 Where access is restricted, unsuitable or unsafe, or where the Customer's actions or omissions cause delays, the Company may charge for additional time, labour or alternative arrangements.

7.4 While the Company will use reasonable efforts to arrive and complete the Services within estimated timeframes, all times are approximate and not guaranteed. The Company is not liable for any indirect or consequential loss arising from delays, including missed appointments, loss of earnings or penalties.

8. Items Excluded from Transport

8.1 Unless expressly agreed in writing, the Company will not transport:

(a) Hazardous, explosive, corrosive, flammable or otherwise dangerous goods.

(b) Live animals or plants.

(c) Perishable items requiring controlled conditions.

(d) Cash, securities, jewellery, watches, precious metals, or other high-value items.

(e) Illegal goods or items which the Customer does not have legal title to move.

8.2 If any such items are transported without the Company's prior knowledge or consent, the Company shall have no liability for any loss, damage, or consequences arising and may dispose of such items in accordance with applicable law.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Company will not be liable for:

(a) Loss or damage arising from defective or inadequate packing, unless packing was carried out by the Company.

(b) Loss or damage to fragile or delicate items, including glass, china, electronics, artwork or antiques, unless the Company has specifically agreed in writing to handle such items and they have been properly packed.

(c) Normal wear and tear, minor marks or scratches, or pre-existing damage.

(d) Loss of or damage to goods not directly handled or supervised by the Company.

9.3 The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the reasonable replacement value of the damaged Goods, subject to an overall cap equal to the amount charged for the Services under the relevant booking, unless a higher limit is expressly agreed in writing.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.

9.5 Nothing in these Terms and Conditions limits or excludes any liability which cannot be legally limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods or property must be reported to the Company's staff at the time of completion of the Services and noted before they leave the Service Address.

10.2 Any subsequent claim or complaint relating to the Services must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services, providing full details and supporting evidence.

10.3 The Company will investigate complaints in a fair and reasonable manner and may request additional information or evidence from the Customer. Failure to provide such information may affect the Company's ability to assess or resolve the complaint.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company does not act as a general waste carrier unless this has been explicitly agreed and properly authorised.

11.2 The Customer must not present general household rubbish, construction debris, hazardous waste or any items prohibited by law as Goods for transport under a standard removal booking.

11.3 Where the Company agrees to remove unwanted items for disposal or recycling, such services will be clearly identified and may be subject to additional charges to reflect disposal costs and regulatory requirements.

11.4 The Company reserves the right to refuse to remove or transport any items that appear to be hazardous, contaminated, unlawful, or in breach of waste regulations.

11.5 The Customer is responsible for any penalties, charges, or consequences arising from the inclusion of prohibited or misdescribed items in the Goods.

12. Insurance

12.1 The Company maintains appropriate insurance cover in connection with the Services, in accordance with industry practice and legal requirements.

12.2 The Customer is responsible for arranging any additional insurance cover for high-value or especially fragile items, or for extended protection beyond the limits of the Company's liability set out in these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company will process personal data provided by the Customer only to the extent necessary to perform the Services, manage bookings, handle payments, and comply with legal obligations.

13.2 The Company will take reasonable steps to protect personal data against unauthorised access, loss or misuse and will retain such data only for as long as necessary for the purposes for which it was collected.

14. Force Majeure

14.1 The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, traffic disruption, accident, breakdown, strike, riot, civil commotion, or acts of government.

14.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the Contract without liability, subject to refunding any pre-payments for Services not provided.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.

16.4 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to future bookings and will be made available upon request.



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Great Value for Money Man and Van Belgravia Services!

Because we have the best prices on the market, no other man and van Belgravia services can match what we have to offer. After a quick chat with our team, we can begin to put together your ideal move. This includes all of the man and a van assistance you could ever need, while we trim away the options you don’t require. This approach saves you a great deal of money and allows us to offer the best prices in places like SW1W. It’s these relocation services our customers have come to love and why our staff are trusted across the area. All you have to do is call and reserve you appointment today!

Transit Van 1 Mаn
Per hour /Min 2 hrs/ 60
Per half day /Up to 4 hrs/ 240
Per day /Up to 8 hrs/ 480

Contact us

Company name: Man and Van Belgravia Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Grosvenor Pl
Postal code: SW1X 7HJ
City: London
Country: United Kingdom

Latitude: 51.5016440 Longitude: -0.1513070
E-mail:
[email protected]

Web:
Description: Moving alone is a rather difficult task. Our expert man and van specialists in Belgravia, SW1X are always on hand! Contact us today!
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